In Italy, many consumers face issues with unclear or incorrect electricity and gas bills, which often result from reading errors, incorrect estimated consumption, delayed reconciliations, or improperly applied tariffs. To address these issues, new regulations introduced at the start of January have enhanced protections for consumers. The changes include guaranteed response times from suppliers and automatic compensation for delays in addressing complaints, marking a significant improvement in consumer rights in the energy sector.

Consumers now have the right to challenge their utility bills when they notice discrepancies such as amounts that do not reflect real consumption, inaccurate estimated billings, duplicate charges, or unclear reconciliations related to outdated periods. The complaints must be submitted in writing through channels provided by the supplier, ensuring a structured process for addressing grievances.

These new rules signify a more consumer-friendly approach to the energy market in Italy, reducing ambiguity and enhancing accountability from utility providers. As consumers become more informed of their rights under these new regulations, it is expected that they will be more empowered to protect themselves against erroneous charges, potentially leading to a significant shift in how billing issues are resolved in the energy sector.