The Metropolitan Public Company for Drinking Water and Sanitation (Epmaps) issued a statement alerting the public about alleged scammers impersonating municipal workers in Quito. These individuals are reportedly posing as contractors to collect payments for water services that are not authorized or legitimate. They threaten to cut off services unless residents pay sums in cash or make deposits into bank accounts, creating significant distress among community members.

Epmaps clarified that there are no home collections performed by their employees, and that officials are not authorized to handle customer transactions or threaten service interruptions without the direct consent of management. All payments for water services should only be made through official bills and at designated Epmaps agency locations throughout the city. This warning aims to safeguard residents from falling victim to these fraudulent practices and to prevent any unauthorized service disruptions.

The emergence of this scam is causing concern among the public, especially amidst ongoing complaints regarding charges on water bills. The agency's messaging not only serves to inform but also to encourage residents to remain vigilant and report any suspicious activity. As the situation unfolds, Epmaps is likely to continue monitoring and addressing any issues related to these scams and the overall customer service experience in Quito.