The carnival period in Brazil is a time when many people travel to join in the festivities, but unexpected events like flight delays or cancellations can disrupt plans. According to the Brazilian National Civil Aviation Agency (Anac), airlines are obligated to assist passengers in these situations, providing services such as refunds, lodging, meals, and internet access. Legal expert Felipe Bonsenso emphasizes that airlines must provide immediate support regardless of whether they are directly responsible for the issue.

Under Anac's Resolution 400, airlines are required to inform passengers as soon as they become aware of a flight's delay or cancellation. This regulation is designed to ensure that travelers are not left in the dark about their situation and that they receive timely assistance. Passengers are also encouraged to take action by contacting their airlines immediately and can seek legal recourse for compensation if they incur additional losses, such as missing important events or meetings due to flight issues.

Understanding these rights is crucial for travelers during high-traffic periods like carnival, as it empowers them to take the necessary steps to mitigate the impact of travel disruptions. With the potential for volume and unexpected issues, being informed ensures that passengers can advocate for themselves effectively, ensuring a smoother travel experience even during peak seasons.