2 stories
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🇬🇧
UK
Guardian
National & Local
Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege
Allegations have emerged against an outsourced call centre operator regarding pressure to falsify performance metrics and disregard serious privacy breaches involving Centrelink customers.
Mar 8 • 14:00 UTC
🇬🇧
UK
Guardian
Crime & Justice
Call centre operator that won major Centrelink contract paid no corporate tax for two years
Telco Services Australia, a call centre operator for Centrelink, reported no taxable income and paid no corporate tax for two consecutive years despite generating significant revenue after securing a major contract.
Jan 10 • 19:00 UTC