'Does Selling Delinquent Debt Mean the End?... Asking Financial Companies About 'Customer Protection Responsibility' for Original Debts
Financial companies will still bear customer protection responsibilities even after selling delinquent debts to collection agencies, aiming to prevent excessive recovery practices against those who have fallen behind on payments.
High Indebtedness Drives Sale of Delinquent Portfolios by Banks
The sale of delinquent credit portfolios reached R$ 34 billion in 2025, a 21.4% increase compared to 2024, indicating a growing market driven by high levels of debt.