Call centre worker shares 'best time' to ring for shortest queue
A call centre worker provides tips on the best times to call to minimize wait times.
Israel warns it will target Iran’s next supreme leader; outsourced call centre faces accusations; alarm over NSW child blood lead testing
Israel has announced its intent to target whoever is chosen as Iran's next supreme leader, amidst ongoing strikes in Tehran, while issues in a New South Wales call centre and lead testing for children have also emerged.
Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege
Allegations have emerged against an outsourced call centre operator regarding pressure to falsify performance metrics and disregard serious privacy breaches involving Centrelink customers.
Hearing reveals panic at Optus call centre as Triple Zero crisis unfolded
A Senate inquiry discusses the chaos that unfolded at an Optus call center during a significant failure of the Triple Zero emergency service system.
'I went to the ghost mall in Taylor Swift video - Croydon locals call it a disgrace'
Locals in Croydon are expressing discontent with the Whitgift Centre, featured in a Taylor Swift music video, calling it a disgrace due to its dilapidation and lack of operational shops.
Call centre operator that won major Centrelink contract paid no corporate tax for two years
Telco Services Australia, a call centre operator for Centrelink, reported no taxable income and paid no corporate tax for two consecutive years despite generating significant revenue after securing a major contract.