After nearly three years, the robodebt report’s secret chapter has been unsealed. What does it reveal?
The recently unsealed chapter of the robodebt royal commission report reveals potential corruption among public officials involved in the unlawful Centrelink debt recovery scheme.
Robodebt was the great test of Australia’s accountability mechanisms – and they failed
The article discusses the failures of Australia's accountability mechanisms in relation to the controversial robodebt system that incorrectly identified debts owed by vulnerable citizens.
Outsourced call centre sweeps Centrelink customer privacy breaches ‘under the rug’, staff allege
Allegations have emerged against an outsourced call centre operator regarding pressure to falsify performance metrics and disregard serious privacy breaches involving Centrelink customers.
Homeless mother of seven denied social housing over Centrelink income
A homeless mother in Queensland has been denied social housing due to her income from Centrelink payments being above the state's cut-off limit, which has not changed in 20 years.
Call centre operator that won major Centrelink contract paid no corporate tax for two years
Telco Services Australia, a call centre operator for Centrelink, reported no taxable income and paid no corporate tax for two consecutive years despite generating significant revenue after securing a major contract.